Optimizing Nursing Supervision to Improve the Quality of Nursing Services in Makassar

Abstract

Introduction: Nursing services are a crucial component of hospital service quality because they directly relate to patient safety, comfort, and satisfaction.However, a study conducted in the Class 1 Aster Ward, Pelamonia Hospital, Makassar, showed that nursing supervision was not optimal due to the lack of a routine schedule, the lack of standardized instruments, and the lack of formal supervision training for nurses.

Objective: This study aims to describe the optimization of nursing supervision to improve the quality of nursing services in the Class 1 Aster Ward, Pelamonia Hospital, Makassar.

Method: This study used a descriptive approach with a nursing management case study design. The study subjects consisted of ward heads, team leaders, and 12 nurses, with 11 nurses involved in the implementation phase. Data collection was conducted through observation, interviews, documentation review, and pre- and post-test questionnaires.

Result: showed that supervision implementation was still situational, not systematically documented, did not use standardized instruments, and was not supported by specific training. The evaluation showed an increase in nurses' knowledge, with the good category increasing from 0% to 36.4%, and the knowledge category of "poor" was no longer found after the intervention.

Conclusion: Summarize the dissemination of nursing supervision is effective as an initial step in improving nurses' managerial understanding and supporting improvements in the quality of nursing services. Follow-up actions, such as the implementation of SOPs, standardized supervision instruments, and ongoing training, are needed to optimize supervision implementation.